Be informed

“Be informed. Ignorance is not acceptable. The world doesn’t need more baseless opinions floating around; progress is made through intelligent, informed discourse. What you say matters – so make it count. Own what you write.” —  Sophia Bishop

Sophia is right and I've loved diving into her blog. Of course I should be prepared to give good reasons and support for anything I put out there in the universe. unsubstantiated opinions; everything I put out there is subject to the follow-up, “why?” “That’s just what I think” is not good enough.

What are you saying and why are you saying it?

Call for service design papers

The International Journal of Design is publishing a special issue on designing for services that emphasizes a human-centered design approach to service design.

They have devised various categories:

Theme One: Design of Service Encounters

This includes the design of useful, usable, and desirable encounters between the server and the customer. Specific articles might address these topics:

  • User experience design and thinking
  • Expectations, emotions, and experience of the customer with regard to service design
  • The matching of customer expectations and service design touchpoints
  • The connection between service encounter satisfaction and quality of service design
  • Technological, non-technological, or hybrid service encounter design

Theme Two: Service Design for SMEs

This includes how small and medium-sized enterprises (SMEs) can benefit from service design by using it to better understand their customers and to contribute to their bottom line. Specific articles might address these topics:

  • Case studies of service design for SMEs
  • Business impact of service design on SMEs
  • Service design processes, tools, and methods for SMEs
  • Barriers to the use of service design in SMEs
  • Service design consultancy for SMEs

Theme Three: Co-creation in Service Design

This includes the implementation of co-creation with stakeholders to effectively and efficiently enhance service design. Specific articles might address these topics:

  • Types of co-creation in service design
  • Strategies for co-creation in service design
  • The value of co-creation in service design with regard to the customer experience
  • The actual and potential roles of stakeholders in service design
  • How to successfully execute a service design project using a co-creation team

Theme Four: Service Design and Change of Systems

This includes the development of service design competence and the development of models to use for dealing with changes taking place in the complex systems of service organizations. Specific articles might address these topics:

  • The emerging role of service design in organizational change in terms of culture, structure, or process
  • New service design models for change
  • How to successfully create service design competence in an environment that is undergoing change

The deadline for abstracts is 31st August 2010. Snook are going to share adventures under theme three and four! What will you write about?

A call for Service!

People are often curious as to where the name 'redjotter' came from...here is the answer :) When I was nine years old I re wrote all my stories into a hard bound red book. I dug it out for part of my research for my Masters work to  spend a few days looking over old pieces of writing work. I was asked to create a piece of 'intelligent journalism'.  Inspired by an awful accident and emergency experience I recently had in England the focus of my piece is why the NHS needs service design. image160

I took this image on my mobile phone in Stoke and Mandeville accident and emergency unit. Here is a snapshot of my story:

"Here's a question for you. When we are in the middle of the worst recession since World War Two, who would you expect to help make health services better? The nurses who have given up complaining? The doctors who wouldn’t admit their own family to their ward? NHS Chiefs who are driven by targets over patient safety? Or designers who work behind the scenes to explore what patients really need from the systems and processes that govern the delivery of services?"

Fancy reading more?...just drop me an email.

Beware of interruptions

Watching this video was like a breath of fresh air this morning. In collaboration with the Creativity World Forum John Cleese tells us how he perceives creativity. [youtube=http://www.youtube.com/watch?v=zEoRDVmsy-M]

So, none of use know where we get our ideas from...but "we certainly do not get them from our laptops"... Cleese argues we get them from "our unconscious". So for those of us who are always busy making lists and meeting deadlines...we need to slow down!

If we can get in the right mood we will be more creative. Cleese suggests we do this by creating our 'little tortoise mind', this happens when we create boundaries of space and time. You define a start and a finish time for your boundary of time and only then can you truly 'play'.

"Most people who have absolutely no idea what they are doing, have absolutely no idea they don't know what they are doing" since hearing this statement this morning many things in life have become clearer.

Observe what is happening round about you when you are at your most creative. Where are you when this happens? The most dangerous thing is interruption - it is destructive.

This video was introduced to me by Mike Press who spent this morning tell us about the best way to write. It appears the way to be most productive, creative and mentally stable :) is to write away from all books/notes/ technology/noise; interruptions


I am now going to think...