thinking

Redjotter's Superhero Task

Dear readers, By some stoke of luck you have been given a special superpower. You now have the gift of telekinesis ( the ability to put your thoughts into another person's mind). You can transmit your thoughts to anyone of any group of people - maybe it is everyone in your town, your village, or the world, or maybe it is just your friends. The only catch is you can only use the power three times.

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So what three things do you want to put into other people's heads?

Here are my three:

1. I think you should write a little bit every day

2. Eat more, read more and sleep more

3. Every morning we have twenty four brand new hours to live!

Inspired by the wonderful explorations of Keri Smith

This will only be worthwhile if we all join in! Tell me your thinks :)

How do you design a memorable experience?

Explore what it takes to design services that keep people coming back for more. Jennifer and Ben from Adaptive Path probe the dynamics of this subject, considering along the way other curious questions, such as: why do people get excited about intangible services in the same way they lust after the latest shiny lump of plastic? (via Experientia)

A rather awkward presentation at times, but some interesting insights.

Their six key steps for successful Service Design:

  1. Responsive
  2. Consistent
  3. Adaptable
  4. Tailored
  5. Efficiency
  6. Rewarding

Watch the video here:

Jennifer Bove and Ben Fullerton | UX Week 2008 | Adaptive Path from Adaptive Path on Vimeo.

They describe Service Design as "an intangible collection of processes".

"Service Design is not a new discipline. It needs a slightly different way of thinking rather than a new skill set."

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Jennifer and Ben use my image in the presentation! (15:20)

Self - analysis for Narrowcasting

Having spent an afternoon watching the travellers and being a new traveller in Holland myself...what are my perceptions of new opporunities for narrow casting? This little diagram shows a my journey from my house to the train station...

The time that occurs before leaving the house is interesting, because this time consists of many different things, depending of course on what kind of traveller you are, who you are travelling with and where you are going.

For some it this time is chance to turn drawers inside out scrambling to find your ticket...

For others this is time to double check and go through the journey in their minds to ensure everything is organised and in it's place.

Both scenarios are a little extreme, somewhere in the middle is where you would find me :)

Indeed, the most important thing is getting the right message across at the right place and time.

Time is also interesting when you look at how your mood is effected by the time of day. For instance, rush hour is an anxious and stressfull time, full of irritable workers itching to get home.

The morning may mean grumpiness at the thought of a day of work, or if you are lucky excitement at the thought of the day ahead...

Perhaps, the narrowcasting could address these moods and the emotions that go with them. The day of the week is also important, we all know what message we'd like to see on a train on a busy monday morning...

Little thoughts I had

When you go on a journey you are familiar with, you have landmarks in your head that you recognise and they reassure you that you are indeed going the right way and perhaps indicate how many more miles you have left till you reach your destination.

Could the narrowcasting tell us landmarks to look out for on a new journey? This could also be fun for children to do and keep them amused during the journey.

I noticed that current narrowcasting in train stations in Holland are mostly in Dutch. As a foreign traveller this reminds me that I am very much outside my comfort zone and in an unfamiliar area, which can often highten anxiety. A way round this would be to use universal symbols and imagery.

“There are hundreds of languages in the world, but a smile speaks them all.”