public service design

Master in Service Design 2011 Competition

The Domus Academy have launched a service design competition to win a scholarship for their new Masters Course In Service Design.

The new master in Service Design is devoted to create the next generation of humanized and pleasurable service experiences. The design-driven approach to Service Design and management and the human-centric view are the driving forces for the innovation of service industries.

So you can enter this competition and send your service idea proposal to get a scholarship!

Volcanic Ash Cloud Shuts Airports:

The inconvenience generated by unpredictable events can become an occasion for companies to offer service plus.

Due to the ash cloud, in the last months, most people experienced canceled flights and flight's delay during their traveling time, with all the related soft or serious damages : waiting at the airport for hours or days, being forced to stay longer in a city-hotel, getting fresh clothes, feeling anxiety in flying close to the ash cloud, loosing important family or business events, queuing to find alternative travel arrangements and get information on next flights or trains, working in any place without your own stuff.

Consider one of these possibilities inconvenient situations to design a service idea that companies such as Airports, Airlines, Hotels, Travel Agencies, or even Telecoms could offer to their clients to alleviate the problems encountered. Often simple ideas and signals of courtesy become distinctive and value for customers.

The deadline is the 6th you want to study Service Design in Italy? I think this is a great opportunity - and what do you have to lose? if you don't win you have still answered a very relevant brief! Let me know if you are going to enter ...

Civil Service Live

9 March 2009 saw Civil Service Live move to Gateshead, where the power of design to help deliver better public services was showcased for thousands of delegates. london1

Four public sector managers shared their experiences of using design and how it has helped them reinvigorate their services.

  • Malcolm Page Deputy Chief Executive, One North East outlined how his regional development agency had been encouraging the use of design across the private and public sectors. He believes it can help in terms of productivity, wealth creation and in safeguarding of jobs.
  • Sunderland City Council's George R. Brash spoke about a worklessness project that put service designers live|work together with public sector managers to help ‘hard to reach’ people get back to work.
  • Tim White, Director of Regeneration, Middlesbrough Council always thought of designers as ‘people who design fancier kettles or better looking irons’. Working with the Design Council on Urban Farming project for Dott 07 (Designs of the times) he quickly learnt that they are much more than that.
  • Jim Edwardson Chair of the North East Regional Forum on Ageing and self professed ‘convert to the power of design’ spoke about his experience of using design on a Dott 07 (Designs of the time) project, Alzheimer100, which looked at how design can improve the daily life of people with dementia and of their carers.
  • Claire Byers is the Director of Public Affairs at the BALTIC Centre for Contemporary Art. When she joined, returning visitor and visitor recommendations figures were lower than desired. Working with service design agency live|work and consulting with frontline staff and visitors they identified that the user experience is the key to achieving their targets.

This event is evidently a very big step towards civil servants recognising that service design is vital for overcoming the challenges they face. I would have liked to heard more about the response from the audience. Do these managers intend to embrace service design again in the future? Some of these projects are over two years old...what message is this sending to the world about how fast service design is developing as a discipline and a skill set?

2020 Public Service Trust

"The 2020 Public Services Trust at the RSA is a new, independent, think tank, which brings together policy makers, public service managers, civil servants, business and third sector leaders and consumer voices to debate and research how to improve public services." 3125836898_23708b6607

  • What will be the characteristics required of public services to respond to the new challenges of 2020 Britain and what will the basis of the social contract between the individual and the state?
  • How can social cohesion be maintained in the context of greater diversity and the development of personalised public services?
  • How can behavioural challenges, both at a community and individual level, best be responded to?
  • What organisational framework would be needed to deliver 2020 public services, how would they be paid for?
  • How can citizens be properly empowered over public services, what role should the central state play, what should be devolved to local level?
  • And how can we move towards a system based on commissioning for better outcomes?

Join Ben Lucas, director of the 2020 Public Services Trust, Alan Johnson MP, Matthew Taylor, chief executive, RSA to discuss public health. On Thursday 19 March at 10am Public Health: how to influence behaviour - nudge or nanny?

The perils of infectious disease, which shaped the NHS in the 20th century, have largely receded. The majority of illness in this country is caused by poor diet, smoking and lack of exercise. Poor health is disproportionately seen in disadvantaged communities, where poor local services and limited opportunities to exercise conspire with poor education and low aspiration.

The great challenge for policy makers is how to influence people's behaviour - if health and wellbeing is to a large part decided by the day-to-day choices that people make, then when and how should the government intervene?

NHS needs you

Your chance to get involved with the NHS : Nursing and midwifery regulation needs your skills! This campaign is not about targeting health care professionals, they are looking for about fifty members of the public to sit in on Fitness to Practice panels in Great Britain and Northern Ireland.


Applicants should be good listeners, who can read and take on board a lot of evidence and consider information. Most importantly, they should be passionate about good healthcare.

"It's a unique opportunity to wave the flag for the consumer."

Thanks to my mum for sharing this :)

ThinkPublic in newdesign spotlight

Thinkpublic's Deborah Szebeko, features in the latest edition of newdesign . "The article profiles Deborah and draws attention to thinkpublic’s unique position in the public sector of applying design models and processes to a range of contexts to encourage improvement."


Congratulations! This is the kind of media coverage public service design deserves!