president obama

service design in chicago

Picture 7me_sanfran_01 I would like to introduce Karelia:

"I’ve had a pretty clear idea of “it” ie. my big picture for a few years now. I knew that I simply wanted to help people via design. I just didn’t a) think an actual position/title of “it” existed, or b) knew exactly what “it” would be called, since it’s an amalgamation of so many things. but i’m pretty sure, as of yesterday, that i’ve found “it.”

*cue heavenly chorus*

And “it” is called SERVICE DESIGN."

She is on a google frenzy, buying post-its and drinking coffee - becoming a service design sponge! With a background in Graphic Design, Karelia has connections with Design Ignites Change and Project M.

Karelia is a prime example of why there is a growing need for Making Service Sense. We had an exciting conversation over the weekend, she said 'I don't have a filter'.

Based in Chicago right now, Karelia is happy to move anywhere her service design journey may take her. So who's doing what in America -

And of course, not forgetting the fact President Obama needs service design!!

Obama Profile

I would like to ask you all to post any links/ advice/ books/places/ people / opportunities you can think of to share with Karelia.

Follow Karelia on twitter

Thinking in The White House

Project Health has been described as a new vision for American Health Care aiming to break the link between poverty and poor health. "Our model is simple and effective: in clinics where we provide services, physicians can "prescribe" food or housing for their patients and their families. Our undergraduate volunteers then connect those families to local resources to meet these needs, enabling them to achieve the stability and opportunity that lead to better health for their children.

Our vision is to mobilize the nation's first corps of student volunteers to connect low-income patients with the resources they need to be healthy and, in doing so, create the next generation of leaders committed to tackling this country's greatest health challenges."

Picture 1

Project Health was  featured in Michelle Obama's remarks at the Time Magazine's 100 Most Influential People gala last week. The First Lady also talks more broadly about the need help nurture a new generation of innovators and entrepreneurs who will direct their skills and energy toward solving their community’s most serious social problems. The White House proproses a Social Innovation Fund to encourage social innovation and entrepreneurship.

Image: Arimoore

Serv the community is a new tool to assist Americans in volunteering. Earlier this week, President Obama signed the Edward M. Kennedy Serve America Act, a bold expansion of opportunities for all Americans to serve their communities and their country. "During a time of almost unprecedented challenges it is critical that we all work together, the government alone cannot fix everything.  Working together in a sustained, collaborative effort, we can harness our greatest resource, our people, and change the course of history."


This website is a new portal for Americans to find ways to serve their communities.  It works like this: you put in a keyword - "education," "environment," or whatever interests you - and type in your zip code to see what opportunities are available in your area.

The idea is uncomplicated and the execution is simple. Will this work? The site also presents an opportunity for Americans to tell the Whitehouse how they are delivering on change...

"Whether it is an hour per month helping those struggling in the current economy, tutoring kids in your neighborhood every day, or anything else, we want to highlight what Americans are doing to strengthen our country."

Image: The Big Picture / Discovery via Kate

Freedom to Connect

President Obama has made wired and wireless broadband a major element in hisinfastructure programme. A conference called Freedom To Connect (F2C) will identify areas where cities and regions can use Wi-Fi networks - not just to deliver public Internet access, but to improve municipal and county services.


"F2C is shaped by universal connectivity and the plunging capital requirements of information production, which, in turn, are changing many of our fundamental economic and social assumptions"