1 nation. 60 million opinions

There is a new web service in town and it collects the opinions of the public. It seems they are doing all their advertising on buses and billboards, I spotted a billboard yesterday in Glasgow Central Station.

"These days, so many people feel that they're not being listened to and they have no way of making their voice heard.  They feel distanced from self-interested politicians and the news media.  Yet the hallmark of Britain has always been that people care about, and have strong views on, almost everything.  Speaking out is a democratic right this nation has historically embraced with enthusiasm.

Britainthinks is an independent space where the opinions of the British public can be publicly expressed. It launched on 4th January 2010.

Britainthinks was created to give people a new voice and support the vibrant democracy that the people of Britain already participate in up and down the country - in the pubs, living rooms and street corners of our nation.  We’re not backed by big news media organisations.  We have no political or religious axe to grind.  We just believe it is high time for us all to listen, speak and vote for the issues that count in our daily lives.  Britainthinks is the place to do just that."

You can vote on issues ranging from 'Should parents be paid to stay at home with kids?' to 'Do MP's care about us or just themselves?'. I am curious as to who is behind this and what they are going to do with all the opinions they gather!

Although, as Matthew Taylor points out "BritainThinks doesn’t encourage its participants to ask themselves whether their opinion is wanted, useful or soundly based is reinforced by the site’s slogan…if you’ve got an opinion, here’s where to stick it..." It also doesn't seem to have a space for people to discuss their opinions and engage in conversation about their thoughts...

I like the site and the graphics. I'll be watching closley to see what happens next.

Dundee talks to me about Service

This weekend, I spent an afternoon in Dundee city centre asking people about their good and bad service experiences. I carried out this research to gain a deeper understanding of how the word 'service’ is perceived by the public. As part of my Masters project pitch I highlighted that the public are unaware of just how many services they interact with on a daily basis . [vodpod id=ExternalVideo.838097&w=425&h=350&fv=]

more about "", posted with vodpod

Speaking to this range of people showed me that this is very true. It also showed me that people are very passionate about the services they use and how they are treated as customers.

You can see photographs of the day here – taken by Kate Andrews.