dissertation

service design books

Jeff Howard from Design For Service has created a new initiative:

"Service Design Books is a co-created library of recommended reading for service designers. It’s a community website. Anyone can add a book to the library and add ratings, tags or comments to help people make sense of an emerging field.

There are over forty books in the collection from a dozen different curators but that’s just the beginning. For this initiative to thrive it’ll need a little more help. Take a look at the collection and add your perspective. If you’ve read one of the books take a moment to rate it and if you think other service designers should read it as well then second the recommendation.

It’s easy to add your own picks to the collection. Just type a book title or an ISBN code to import a book. It should take less than a minute and you can always go back later and edit the information. The site is open to everyone."

Service designers draw inspiration from across disciplines and that means that a raw list isn’t always enough of a roadmap for people to triage unfamiliar reading. I think this could be very valuable, especially for students! This is a chance to devour all the books out there and ask questions to the people who submitted them about what they learned! This is something that I battled with throughout my dissertation "An Exploration into the Evolving field of Service Design" three years ago and Service Design Books wouldn't have been the brain child of a university librarian. That's why this field is so exciting and different in my eyes... I also think Service Design Books would add great value to Making Service Sense.

Let's make this the best it could be and share what we read and why!

The Tipping Point

I read this excellent book whilst researching for my dissertation "An Exploration into the Evolving field of Service Design."

Jonathan Baldwin is giving my Masters Class a lecture on the book next week. So I thought I would revisit the key points and themes to refresh my memory...perhaps think up some tricky questions to ask :)

A visualisation of my thinking on the key points I took away with me from reading.

I belive the revelations, ideas theories explored in this book are directly related to Service Design developing as a new field. Here is an extract from my dissertation which was influenced by reading the tipping point:

"Changes that have lifted services to a new ranking: considering changes in product culture, changes in living circumstances, mentality of consumers and changes in companies. To truly understand why things change it is crucial to reflect on how they should change."