bob cooper

Bob Cooper talks Service

Bob Cooper, founder and CEO of Frontier Service Design, has released videos from a recent panel discussion related to the origins and purpose of service design. Each video is approximately 2 minutes in length and range in topic from the high level need for service design in today’s economy to specific tactics used in understanding our client’s customers. [youtube=http://www.youtube.com/watch?v=PdgGLIeFrv0]

Interesting little snap shots into the way Frontier thinks!

"Opportunities are everywhere"

Frontier's Bob Cooper talks to Business Editor, Brian Mc Cullough, from his local newspaper: "He's using a trend traced to the UK called service design for his new company, Frontier Service Design, a startup that takes the concepts of "rapid prototype development" typically found in the software industry and applying them to the service sector."

"Cooper sees a lot of similarities in the time he started Frontier Media Group and now. In 1991, "multimedia" was as new a concept as "service design" is now and the country was in a recession"