UX

#24 The UX Leader

Jane Austin is Head of UX at The Telegraph, one of the world’s most successful news sites. She also has the best name of all time. Jane is a User Experience specialist with a particular interest in data, start ups and how UX works with Agile and Lean. You can watch her talk about how to give and receive design feedback over here. I heard Jane talk at UX Scotland and immediately wanted to be her friend. I'm delighted she is spending an afternoon with the Experience Design students at Hyper Island. Here's what she has to say for herself...

What’s the biggest lesson you’ve learnt over the last year?

Ask for forgiveness, not for permission. In other words; be confident, own your decisions, act like a leader. Always have a brilliant proposition, but remember it's the execution that makes the difference. The key is not to sweat the small stuff.

What’s your burning question of the moment?

How might we make content pay? How might we achieve the perfect balance of personalisation and editorial viewpoint? How do I get more creativity into my life now I'm a team leader and not a doer?

Screen Shot 2015-09-09 at 22.27.25

What’s the most inspiring thing you’ve seen/ heard/ read in the last year?

Now don't blush, but your talk, Designers: Guilty By Association, at UX Scotland was right up there - the power of design to engage, to do good, to be radical, to change lives, to be human. It made me examine what I'm doing and what I want to do.

The amazing work work being done by Tech Will Save Us (collaborating with the BBC on MicroBit) to get kids coding. Also the work done by the guys at Kano to get kids in developing countries coding using their Raspberry Pi interface. The whole set up process is one of the best examples in experiential design.

What would be your one piece of advice to students on Hyper Island’s new MA in Digital Experience Design?

Sleep on it. Easier to solve a tricky problem with a fresh head. Believe in yourself and be yourself. Find your voice and your style. Know when to stop talking. Took me years to realise this!

Credit to Andrew Millar

You can read more profiles over here...

#23 The Behavioural Researcher

#22 The Service Designer

#21 The Local Government Designer

#20 The Start Up Designer

 #19 The Human Centered Designer

#16 The UX Designer

#15 The Data Designer

#14 The Experience Designer

#13 The Design Teacher

#12 The Creative Technologist

#11 The Creative Generalist

#10 The Hyper Island Designer

#9 The Conscious Designer

#8 The Business Designer

#7 The Networked Designer

#6 The Speculative Designer

#5 The Digital Maker

#4 The Craftsman

#3 The Storyteller

#2 The Dreaming Maker 

#1 The Go-Getter.

#17 The Interaction Designer

I'd like to introduce you to Daniel Harvey. Daniel is Experience Design Director for Sapient Nitro. He guides over thirty designers in their Experience Design practice in the UK. A fair few of our Digital Media Management alumni have gone on to work at Sapient Nitro and Daniel has been a big support in the creation of the new Experience Design programme since day one. We became friends on twitter and I was lucky enough to share a drink with him at Digital Shoreditch. I'm really chuffed he is coming to talk to the students about all things Experience Design and what this means in the industry... here's what he has to say. 1. What’s the biggest lesson you’ve learnt over the last year?

The future doesn't care about your roadmaps. Not a new lesson per se but one that proves itself true a lot lately. Digital transformation is something that challenges many of my clients. Many will try to plan, plan again, and plan one more time for 2-3 years out and it rarely works. I'm a big believer in what was once Pandora's model. As a young company with limited resources they made a decision to work in 90 day cycles. They'd ideate features, rank them, and then they'd crank on with making. When the next cycle came up they'd start fresh. Backlogs are the enemy. This let them interrogate their business case, customer insight, and experience at market-speeds.

Screen Shot 2015-06-16 at 16.34.50

2. What’s your burning question of the moment?

How near is now? I've done lots of work for clients asking for "future visions." Where is our business going to be 3/5/10/20 years out from now. That always feels like a fool's errand. I worked with HBO awhile back and it was impossible to predict how much the iPAD was going to change things. And that was a near-now product we suspected was in the pipeline! Making the best experiences for now creates tomorrow today.

3. What’s the most inspiring thing you’ve seen/ heard/ read in the last year?

I had an amazing week recently. I was working with a junior designer and in two hours we designed a light weight donation app. A senior designer and I spent 6 hours coming up with designs for a provocation about streaming music. A startup I'm mentoring has created a itself whole from cloth in about 100 days. Speed is thrilling.

4. What would be your one piece of advice to students on Hyper Island’s new MA in Digital Experience Design?

Stay curious. The best experience designers are knowledge junkies. We need to know A LOT about A LOT of things. It helps us make connections. Connections with people, processes, products, etc. Do whatever you can do feed your brain, your eyes, and your hands to see & make patterns. It will be time well-spent.

You can read more Design Profiles here:

#16 The UX Designer

#15 The Data Designer

#14 The Experience Designer

#13 The Design Teacher

#12 The Creative Technologist

#11 The Creative Generalist

#10 The Hyper Island Designe

#9 The Conscious Designer

#8 The Business Designer

#7 The Networked Designer

#6 The Speculative Designer

#5 The Digital Maker

#4 The Craftsman

#3 The Storyteller

#2 The Dreaming Maker 

#1 The Go-Getter.

#17 The Interaction Designer

I'd like to introduce you to Daniel Harvey. Daniel is Experience Design Director for Sapient Nitro. He guides over thirty designers in their Experience Design practice in the UK. A fair few of our Digital Media Management alumni have gone on to work at Sapient Nitro and Daniel has been a big support in the creation of the new Experience Design programme since day one. We became friends on twitter and I was lucky enough to share a drink with him at Digital Shoreditch. I'm really chuffed he is coming to talk to the students about all things Experience Design and what this means in the industry... here's what he has to say. 1. What’s the biggest lesson you’ve learnt over the last year?

The future doesn't care about your roadmaps. Not a new lesson per se but one that proves itself true a lot lately. Digital transformation is something that challenges many of my clients. Many will try to plan, plan again, and plan one more time for 2-3 years out and it rarely works. I'm a big believer in what was once Pandora's model. As a young company with limited resources they made a decision to work in 90 day cycles. They'd ideate features, rank them, and then they'd crank on with making. When the next cycle came up they'd start fresh. Backlogs are the enemy. This let them interrogate their business case, customer insight, and experience at market-speeds.

Screen Shot 2015-06-16 at 16.34.50

2. What’s your burning question of the moment?

How near is now? I've done lots of work for clients asking for "future visions." Where is our business going to be 3/5/10/20 years out from now. That always feels like a fool's errand. I worked with HBO awhile back and it was impossible to predict how much the iPAD was going to change things. And that was a near-now product we suspected was in the pipeline! Making the best experiences for now creates tomorrow today.

3. What’s the most inspiring thing you’ve seen/ heard/ read in the last year?

I had an amazing week recently. I was working with a junior designer and in two hours we designed a light weight donation app. A senior designer and I spent 6 hours coming up with designs for a provocation about streaming music. A startup I'm mentoring has created a itself whole from cloth in about 100 days. Speed is thrilling.

4. What would be your one piece of advice to students on Hyper Island’s new MA in Digital Experience Design?

Stay curious. The best experience designers are knowledge junkies. We need to know A LOT about A LOT of things. It helps us make connections. Connections with people, processes, products, etc. Do whatever you can do feed your brain, your eyes, and your hands to see & make patterns. It will be time well-spent.

You can read more Design Profiles here:

#16 The UX Designer

#15 The Data Designer

#14 The Experience Designer

#13 The Design Teacher

#12 The Creative Technologist

#11 The Creative Generalist

#10 The Hyper Island Designe

#9 The Conscious Designer

#8 The Business Designer

#7 The Networked Designer

#6 The Speculative Designer

#5 The Digital Maker

#4 The Craftsman

#3 The Storyteller

#2 The Dreaming Maker 

#1 The Go-Getter.