The power of empathy

Three years ago today I was teaching first year design students at The University of Dundee. Those students are now going into fourth year. I am delighted that many of them have kept in touch and one young lady, Fiona Harper, popped into Snook for lunch this week to pick our brains about her dissertation topic: empathy!

Fiona would like to know about he best example of empathy tools you have used or seen? Fiona is keen to talk to non-designers too so all of you reading who work in governments, schools and charities - tell Fi what you think!