For the past twelve months I have been studying  a Masters of Design; an experimental space which as allowed me to explore and direct my future position as a practicing service designer. I would like to introduce you all to Making Service Sense:


What’s this about?

Making Service Sense attempts to communicate to students what people sometimes think and talk about when it come to Service Design.

"Service Design" - what is it?

Well a service is an intangible product we experience over time in different ways. Service Design is designing and arranging the interaction between service provider and the end user. Make Sense? Didn't think so...

What’s up with the title?

The title is about making sense of complicated stuff – that simple feeling of suddenly understanding. Right now, between blogs, websites and networks the time students can devote to navigating their way around the hectic Service Design landscape has dwindled.

But what's the idea ?

A service made up of people, conversations, a website and the book 'Making Service Sense'. It feels a little like climbing Everest in stilettos: at times exciting, sometimes laborious, always tough —and in the process, you might ruin a good pair of shoes.

What’s the website for?

The website is a way to continue things I started and couldn’t finish, as well as a platform to engage in new questions. It’s also a place to start new Service Design explorations and conversations amongst students and designers.

I would like to invite you all to be part of my exhibition evening through twitter - using the hash tag #makingservicesense. Picture 5

I am looking forward to seeing Sarah, Dawnne, David, Richie and Kate at the show...@tessybritton @cassierobinson @dominiccampbell @designthinkers @iterations @fergusbisset are joining in via twitter.

When visitors to my show ask me questions about service design and the industry - I am going to ask those who know best! and then physically re-create the answers in my space.


Tweet me if you would like to be part of #makingservicesense this Friday!

much more to follow.... :)