A new service design publication is on it's way next summer... Service Design: A design for new challenges written by Joe Heapy, co-founder and director of Engine. I met Joe at Service Design Drinks in February, he recently collaborated with Demos to research and publish, The Journey to the Interface, a pamphlet setting out the role of user-centred approaches to service design in the public sector.
"In Service Design, Joe Heapy looks at the ways people use services, the ways innovative organisations across sectors are now looking to develop the services we use; and the new needs that they've created for us. The author identifies the reasons why organisations need to adopt new methods to develop their understanding of how services work and how to go about designing really good ones; and the importance of designing services with and not just for people.
Service Design outlines Engine's approach to innovating and designing services and that of other design and non-design organisations. The author identifies trends in the design of services and the big issues and opportunities that are shaping the services that we use."
Thank you to Jeff for discovery!
Graham just reminded me - why is it hundreds of dollars? Very inaccessible...