Yesterday saw the launch of the first Service Design firm in the U.S. (thanks for the link Kate)
"Service design is a well-defined discipline in Europe, but Frontier Service Design is the first firm in the United States to focus exclusively on this growing trend"
I would have liked to have seen a few killer images on the press release. I also echo Nick's opinion that we need to see some case studies, biographies and evidence!! Only time will tell.
Nevertheless, a very exciting development! In the spirit of Douceurs, I think I may write them a letter...